Safe Shopping guarantee
To guarantee the confidentiality of personal details used on the internet a secure protocol is used SSL (Secure Sockets Layer), accepted by the majority of search engines. This system secures the identity of the seller, guarantees the message integrity & encrypts the information with a code of up to 128 bits, guaranteeing it impossible to interpret should someone intercept the communication.
This information is sent directly to your bank via a secure site (you will notice that shown in the navigation address bar is: 'https' instead of 'http'). The necessary information to make the payment will be requested ensuring you are the card holder, accepting the payment then removing the page.
During the payment operation between your bank & yourself our shop waits for the reply from your bank, at no time does Interscuba, S.L. have access to your card details, just as the bank does no know what your purchases are.
For more information consult VISA advise page.
However, if you are still not confident using your credit card over the internet we offer the possibility to pay using PayPal.
For any further information you may require contact us on firstname.lastname@example.org.
Guarantee of satisfaction
At Katayak we are confident with the quality of the service we provide.
If, for some reason we do not reach your expectations we are prepared to offer the activity again or make refund. Email us at email@example.com within 24 hours of the activity. Explain your reasons for not being satisfied.
Cancellation of the order can be done up to 1 week before the activity date to recover 100% of the amount paid. Cancellation between 1 week & 36 hours recovers 50% of the amount paid. Cancellation 36 horas before the activity loses 100% of the amount paid. This is because we will have turned other people away in order to hold your booking.
Cancelled due to bad weather
In the case of not being able to go out due to bad weather (this decision will be made by the captain or instructor of the activity), a rescheduling of the activity or a full 100% refund will be offered. A refund will not be made once the activity has begun for personal, physical or meterological reasons.
We are not responsible for damage or loss to any personal items within our installations or during any activity.
All of our products are fully checked by trained personnel prior to use by clients, such as our bikes, kayaks & SUP boards, guaranteeing a good service.
All prices shown on the website are inclusive of IVA / VAT & taxes.